Refund policy

30-day returns

If it’s not working for you, you have 30 days from the day your order arrives to send it back for a refund.

How to start a return

Email ember60support@gmail.com with your order number and the reason for your return. We’ll reply within 2 business days with return instructions and the address to ship to.

Please don’t send anything back before you hear from us — returns received without authorization can’t be processed.

Condition

Items must come back in their original packaging with the stand and cable included. For hygiene reasons, we can only accept returns on devices in resellable condition.

Return shipping

Customers cover return shipping. If your item arrived damaged, defective, or we sent the wrong thing, we cover it.

Refunds

Once your return arrives and we’ve checked it over, we’ll email you and issue your refund within 2 business days. It’ll land back on your original payment method within 5–10 business days, depending on your bank.

Original shipping charges are non-refundable unless the return is our error.

Damaged or wrong items

Email us within 7 days of delivery with a photo. We’ll send a replacement or refund you in full, your choice, and cover return shipping.

Exchanges

Want the other color instead? Start a return, and place a new order for the color you want. That’s the fastest way to get it.

Cancellations

Need to cancel? Email us within 12 hours of ordering and we’ll stop it before it ships. After that, you’ll need to go through the return process.